INBOUND CUSTOMER SERVICE REPRESENTATIVEvalid until: 25 Jul 2018date published: 25 Jul 2017
Join the Leader in the Call Center Business! Trusted by leading Fortune 500 clients, DISK, LLC is an innovator in outsourced Contact Management Solutions for both the Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors. DISK, LLC offers a wide range of call center jobs and services designed to help create, cultivate and maintain our customer’s precious asset— their customer relationships.Job Summary: In a call center job, the position is responsible for providing exceptional customer service for inbound customers. Representatives will be required to provide excellent customer service and technical assistance for leading consumer electronics, roadside assistance, travel, computer companies, and more! This position requires an individual who has demonstrated success in working independently (with minimal supervision) and working as a productive member of a remote team. Representatives will be required to have strong communication skills and the ability to establish strong customer rapport. Responsibilities include providing quality customer service during the call center job while demonstrating the ability to accurately troubleshoot and diagnose customer questions and concerns. Responsibilities:Utilize various online tools including MS Office (Word, Excel) to research, diagnose and resolve customer issues. Will utilize web-based applications to navigate through multiple online information resources.Will be responsible for accurately documenting customer records including, essential information that was necessary to resolve the customer’s questions or concerns.Ability to make independent decisions based on established guidelinesAbility to effectively handle complex customer issues in an independent, timely and efficient manner while maintaining quality standards for customer satisfactionMust be able to effectively diagnose a customer’s issue by asking probing questions and demonstrating effective listening skillsMust be able to prioritize work, manage time effectively and work successfully in a fast paced, multifaceted environmentConsistently demonstrate the ability to increase customer satisfaction resultsAbility to meet or exceed established performance goalsMust be able to adhere to an assigned work schedule, must be dependable and punctualWill acquire and retain multiple product range knowledgeDISK, LLC is growing and recruiting enthusiastic, dedicated, outgoing professionals who are interested in a rewarding career. This is NOT a commission position, MLM or Network Marketing. This is INBOUND customer service, call center job only.Please email your resume to email@example.com and someone will get back with you as quickly as possible. Thank you and We Wish you the Best of Luck!Dependable Internet Solutions & Knowledge, LLC (DISK)614-706-DISK(3475) Explanatory Video: www.diskllcjobs.com
web site: http://www.diskllcjobs.com
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