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Logistic operator

valid until: 20 Feb 2021date published: 20 Feb 2020

Medic'Air, a medical assistance company based in France, is developing its activity in Asia with a new office in Phnom Penh. We are recruiting a full-time telephone operator’s staff in order to handle the requests of our customers and their subscribers. Services are provided 24/7, 365 days a year.
The position consists of alternating shift work (day/night and week/weekend).


Main tasks:
- Handle incoming calls.
- Investigate and provide solutions to customers' problems, which may be complex or long-standing problems that require special handling.
- Organization of medical appointments.
- Handle medical cases.
- Handle medical expenses.
- Organization of medical evacuation to the native country.
- Perform other tasks as assigned by management from time to time.
The work is done under the supervision of the nurses over Asia and/or the doctor in Paris.
An initial training of two months and continuous training is provided by our teams.
Requirements:
· Male or female
· +/- 30 years
· Language skills: fluent in English – speaking, reading and writing. Others languages welcome (Asian, European)
Personals skills:
· No specific or medical background or diploma required.
· University degree required.
· Possess customer-oriented personality
· Excellent interpersonal, communication and problem-solving skills
· Demonstrate initiative, commitment, and responsibility
· Attention to details and accuracy

Contact

e-mail: administration@medic-air.com

web site: http://www.medic-air.com

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