Oversea customer supportvalid until: 09 Sep 2021date published: 09 Sep 2020
Position: Oversea customer support
Location: Tokyo, Japan
Employment Type: Full-time
Department: Customer Solution Division
Probationary period: 6 months
Working hours: 9.00-18.00
We will leave the operation management dedicated to overseas projects of customer support mainly for game applications.
Negotiations and meetings with Japanese corporate customers
Business coordination with Philippine members and internal departments
Collaboration with overseas partner companies (US, Armenia, etc.)
Business flow creation/operation project management
Identification of tasks, suggestions for improvement, etc.
Office work such as in-house work data and report creation
Project management, etc.
Social experience 2 years or more
Over 1 year of experience dealing with corporate customers
Japanese language business level (Japanese test N1) or higher
English skill native or business level
PC skill (typing, browser operation)
Create minutes using pc input, chat on skype, slack, etc., and use video conferences on a daily basis.
Use Excel skills (data creation, functions, etc.), Word (text creation, table creation, paragraph manipulation, etc.) in daily life.
Management experience, experience of organizing teams, etc.
Customer support experience is welcome (support experience in English is a plus)
Powerpoint skill (presentation materials creation, etc.)
Expected annual income: 3 million yen to 4.5 million yen
Basic salary: 187,000 yen to 280,000 yen per month.
Fixed overtime fee: JPY 63,000-95,000.
Fixed overtime hours: 45 hours.
Overtime work: On average 20 hours/month.
Additional payment of wages for overtime work.
Break time: 60 minutes.
Various social insurance
Commutation allowance payment (up to 20,000 yen per month)
Nursing care leave
Prenatal leave/childcare leave
Weekends, public holidays, Summer vacations, year-end and New Year holidays, condolence leave, paid leave etc.
Please apply from the site below (registration required)
Please send us your update English & Japanese resumes at: email@example.com
web site: https://www.hiwork.jp/en
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