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Tech Support Executive

valid until: 20 Feb 2022date published: 20 Feb 2021

We need a person who have good communication in English and able to resolve we are looking for a Technical Support executive to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot their problems and help them.

Technical Support executive responsibilities resolve their queries using our software to provide immediate support. You will use phone call , email to give clients quick answers to simple issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Research and identify solutions

Diagnose and troubleshoot technical issues

Ask customers targeted questions to quickly understand the root of the problem, Properly escalate unresolved issues to appropriate internal team, Provide prompt and accurate feedback to customers, Prepare accurate and timely reports ,Good understanding of computer systems, mobile devices and other tech products, Excellent problem-solving and communication skills

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