botpress HITL

botpress HITL (Human-in-the-Loop) enables businesses to combine chatbot automation with human support. When a chatbot cannot handle a query, the conversation is transferred to a human agent. This ensures accurate responses and better customer satisfaction. Botpress HITL improves efficiency by automating routine tasks while allowing human intervention for complex issues. It is a powerful approach for delivering seamless and reliable customer support experiences.
for more information- https://www.hitlchat.io/botpress-human-handoff