Microsoft Dynamics 365 App for Outlook

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Managing customer communication is a big part of everyday work for sales and service teams. The majority of their communication occurs through email which requires employees to spend time between their email system and CRM software for record updates and interaction monitoring. The Microsoft Dynamics 365 App for Outlook helps solve this problem by connecting your email and CRM system in one place. It allows users to access customer information, monitor emails and create new records directly from Outlook.