NonVoice Process Assistant Legends Needed

Non-Voice Process Assistant Legends Needed
Job Description
Experience: 0 to 3 yrs
Salary: Based on Company Norms
Education: Any Basic Degree
Location: In And Around Chennai

Your Duties:
Chat & Email Support: Answer live chat questions from customers or oversee a ticket-based email queue, making sure that every response complies with brand standards.
Data management: Using information from digital sources, accurately update and maintain customer records in the CRM system.
Problem Diagnosis: Examine screenshots, log files, or transaction histories to diagnose client problems and offer particular technical or account-related fixes.
Social Media Monitoring: To preserve a favorable company image, keep an eye on and reply to consumer remarks or direct messages on sites like Facebook, Instagram, and X (Twitter).
Quality Assurance: To reduce ping-pong encounters, make sure that all written communication is free of grammatical errors, adheres to the appropriate tone of voice, and offers a comprehensive resolution.

Candidate Application:
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No

Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:

We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com