Kick Off Your BPO Work Here as Voice Process Executive

Kick Off Your BPO Work Here as Voice Process Executive
Candidate Application:
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Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No

Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
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Job Description:
Responsibilities:
Inbound/Outbound Interaction: Respond to a large number of calls from clients (inbound) to address problems or contact prospective customers (outbound) to generate leads and close deals.
Answering questions: Based on established business procedures, give precise information about goods, services, invoicing, or technological difficulties.
Escalation Management: Determine which priority issues need expert technical assistance or managerial intervention, then escalate them.
Documentation: Keep thorough and precise records in the CRM system of all customer contacts, comments, and actions.
Quality Compliance: Follow Quality Assurance rules, which include required compliance declarations, scripts, and call etiquette.
Relationship Building: Establish a rapport with clients to boost brand loyalty and spot chances for upselling or cross-selling.
Follow-up: To ensure a closed-loop resolution and excellent CSAT (Customer Satisfaction) scores, make sure to promptly follow up on unresolved customer complaints.

Required Skills:
Communication Excellence: Outstanding writing and verbal communication abilities with a distinct neutral accent in English (and/or pertinent regional languages).
Active listening is the capacity to thoroughly comprehend a customer's issues before answering them in order to make them feel heard and respected.
Patience and Empathy: To effectively defuse tense situations, maintain composure when interacting with irate or angry clients.
The capacity to explore several databases and software screens while conversing with a customer is known as multitasking.
Technical aptitude: Proficiency with basic MS Office programs, CRM tools (such as Salesforce or Zendesk), and phone software.

Experience: 0 to 3 yrs
Salary: Best in the Industries

Immediate Joiner Mostly Preferred
Interested Candidates Contact the HR ASAP
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com