Engage as Voice Process Executive Native Labor and Global Clients

Engage as Voice Process Executive Native Labor and Global Clients
Job Description
Duties:
Communication Management: Respond to incoming and outgoing calls in a professional manner while following the organization's standard scripts and quality standards.
Query Resolution: Pay close attention to what customers have to say, identify the underlying causes of their problems, and offer precise, effective remedies.
Data Accuracy: To guarantee a smooth past for future assistance, meticulously record each connection in the CRM (Customer Relationship Management) system.
Product Knowledge: To deliver timely and accurate information, keep your knowledge of the company's goods, services, and policies current.
Escalation Handling: Recognize complicated problems that need specialized care and forward them to the relevant department while informing the client.
Goal Achievement: Reach or surpass key performance indicators (KPIs) such customer satisfaction (CSAT) scores, average handle time (AHT), and first call resolution (FCR).

Focus Skills:
Linguistic Proficiency: Outstanding verbal communication abilities with neutral pronunciation in the dominant language (English/Regional).
Active listening is the capacity to pay close attention to the speaker, comprehend what they are saying, and give a considered response.
The capacity to manage several databases and software screens while having a natural conversation with the caller is known as multitasking.
Emotional Resilience: Maintaining composure and professionalism when interacting with irate or challenging clients.
Technical Savvy: Able to operate a variety of dialer programs, headsets, and computer systems.

Apply now to become an integral part of our growing team!
With Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com